Team Lead -Telle Counselling
Job Description
JOB DESCRIPTION – TEAM LEAD (TELE-COUNSELLING)
**Position:** Team Lead – Tele-Counselling
**Department:** Admissions
**Employment Type:** Full-Time
**Location:** Noida
**Experience:** 3–5 Years (with relevant team-handling experience)
**Salary:** up to 25k per month
About the Role
We are looking for a proactive and target-oriented Team Lead – Tele-Counselling to manage the tele-counselling team, drive student admissions, monitor calling performance, and ensure effective follow-ups with prospective students.
Key Roles & Responsibilities
* **Team Management:** Lead, guide, and motivate the tele-counselling team to achieve admission and calling targets.
* **Admission Counselling:** Ensure effective counselling of prospective students regarding courses, eligibility criteria, admission procedures, and fee structures.
* **Target Achievement:** Monitor individual and team performance to achieve monthly admission and conversion targets.
* **Lead Management:** Allocate leads, track follow-ups, and ensure timely communication with prospective students.
* **Performance Monitoring:** Review daily calling reports, lead conversion ratios, and counsellor productivity.
* **Training & Development:** Train team members on communication skills, counselling techniques, objection handling, and follow-up strategies.
* **Reporting:** Prepare daily, weekly, and monthly performance reports for management.
* **Coordination:** Coordinate with the admissions and marketing teams to improve lead quality and conversion rates.
* **Student Relationship Management:** Ensure professional communication and a positive experience for prospective students.
* **Process Compliance:** Maintain accurate records of calls, enquiries, follow-ups, and admission status in the CRM or designated tracking system.
Required Qualifications & Skills
* Graduate in any discipline; a postgraduate qualification will be an added advantage.
* 3–5 years of experience in tele-counselling, admissions, tele sales, or a related field.
* Prior experience handling and supervising a team is mandatory.
* Excellent verbal communication and interpersonal skills.
* Strong leadership, team management, and problem-solving abilities.
* Target-oriented approach with good follow-up and conversion skills.
* Proficiency in MS Excel, CRM tools, and reporting systems.
* Experience in the education sector or college/university admissions will be preferred.
Key Performance Indicators (KPIs)
* Monthly admission and lead conversion targets.
* Team calling productivity and follow-up efficiency.
* Lead-to-admission conversion ratio.
* Quality of counselling and student feedback.
* Accuracy and timely submission of performance reports.
**Preferred Candidate:** A confident, result-oriented professional with strong communication and leadership skills who can manage a team effectively and drive student admissions.
Pay: Up to ₹25,000.00 per month
Benefits:
* Paid sick time
Work Location: In person
Job details
- Company: Avviare Educational Hub
- Location: UP, India
- Salary: INR 25000.0 monthly