Principal Architect

Job Description

Contact center Architect:

Experience in the contact center domain

Extensive knowledge in leading Contact centers platform including Google Dialog flow, Amazon Connect, Genesys Cloud, NICE Incontact, Twilio

Experience in Cloud based CCaaS solutions are mandatory

Experience in leading and responding to RFP

Comfortable in presenting the solutions to customers

Good working knowledge in making Powerpoint presentations and excel sheets

Track record of building new solutions, publishing white papers, writing blogs

Motivated self-starter, proactive and action-oriented

Strategic problem solving and collaboration skills

Excellent communication and written skills in English