Job Description
Grade – SA, M, SM
Role – OCM Consultant
Job Description
· Collaborate with Change Management Lead, Project Leads and Project Sponsors to determine change management scope and effort
· Apply Organization Change Management (OCM) framework, methodology and tools to create a change strategy to support adoption of the changes
· Document all impacts of process or tool change to determine user support and resistance
· Work with the Change Management Lead and Project Leads to insure that change management activities are incorporated into overall project plan
· Support the design, development, delivery and management of all engagement activities, including communications
· Demonstrate experience in using multiple digital communication channels to engage stakeholders and impacted users across geographies
· Ensure high quality and timely execution of communication plans and strategies by on time design and development of quality communication collaterals – Mailers/ newsletters/ posters/ flyers etc.
· Support training efforts by managing the development and deployment of training materials using effective training channels
· Report project level status, metrics, issues and risks on an ongoing basis to the Executive Leadership
Skills Required
· Experience and knowledge of change management principles, methodologies and tools
· Team player with strong interpersonal skills and ability to take a leadership role when necessary
· Ability to quickly assimilate and apply new concepts, business models, etc.
· Ability to establish and maintain strong relationships
· Flexible and adaptable; able to work in ambiguous situations
· Excellent business, communications and interpersonal skills
Experience:
· 4 – 7 or more years of work experience (depending on level) at a Tier-1 consulting firm or in a corporate communications department
· Bachelor’s degree required. MBA or advanced degree in related specialization area preferred
· Experience implementing change management plans utilizing multiple communication tools and techniques.
Preferred:
Organization change management experience in 1 end-to-end ERP implementation