Nice CXone Developer

Job Description

CXCRM Recruitment

Dear Candidate
Greetings from Cognizant!!

Cognizant is Hiring – Nice Cxone developer

Please find the job description below

Experience: 4 to 12 years

Location: All CTS Location (3 days office, Hybrid mode)

Notice Period: Immediate to 90 days

Job Description:- (NICE Cxone)

• Studio Development Experience in Nice CxOne(Voice, IVR and Multi-channel)
• Configuration of Agents, Skill, Campaign, HOOP, Workflow data item creation and handling
• Experience in designing reports and understanding them.
• Experience in developing and debugging routing solutions using Nice CxOne and Nice CxOne Studio.
• Working knowledge of Nice Framework, reporting, routing, and multi-channel components
• Knowledge on Nice CxOne Analytics and Interactions.
• Ability to architect routing design and development for the customer
• Experience in troubleshooting routing issues in production on call
• Excellent Communication and interpersonal skills
• Sales force integration will be added advantage
• Auto Attendant creation and Setup
• Good understanding of Digital channel,