Job Description
Job Description
Roles & Responsibilities :
Minimum of 10+ years of formal education.
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7-9 years of experience in SAP Project Management, covering implementation, migration, and application support (AMS) engagements.
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Mandatory / Preferred Skills: Core Competencies & General Skills
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Hands-on project management experience in SAP S/4HANA, with specialization in at least one SAP module.
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Strong stakeholder management skills, with the ability to engage effectively with business users and senior leadership.
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Experience in managing incident, problem, and change management processes in line with ITIL standards, ensuring strict SLA and KPI adherence.
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Proficiency in handling end-to-end AMS support activities, including root cause analysis, defect resolution, and continuous improvement initiatives.
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Ability to estimate Project/CR technical effort, timelines, and dependencies for change requests and enhancements
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Demonstrated ability to lead teams, track progress, and provide structured and periodic updates to customers.
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Capability to understand business challenges and translate them into SAP solutions, ensuring timely issue resolution.
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Flexibility to provide extended support during critical situations, including weekends for high-priority issues, system restarts, or patch upgrades.
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Proactive mindset to identify opportunities for optimization in existing integrations and recommend multiple solution approaches.
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Strong understanding of SAP project lifecycle phases including development, testing (unit, integration, functional), go-live, and post-go-live support.
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Ability to manage business user expectations and deliver consistent support services.
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Experience supporting rollout projects and post go-live production support across plants.
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At least one end-to-end SAP implementation experience, including migration and cutover activities.
Qualifications
Educational qualification:
Experience :
Mandatory/requires Skills :
Technical Skills Preferred Skills:
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Strong understanding of SAP S/4HANA and AMS support landscape.
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Experience in incident, problem, and change management with SLA adherence.
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Working knowledge of Solution Manager / ServiceNow / ticketing tools.
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Understanding of custom developments, testing cycles, and deployment support.
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Certification in SAP: SAP Activate Project Manager
Additional Information
Others: