TEAM LEADER

October 31, 2026
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Job Description

We are seeking a motivated and experienced Team Leader to oversee our B2C credit transfer operations. The ideal candidate will manage a team, drive performance, ensure process compliance, and deliver excellent service to customers in a fast-paced environment.

Key Responsibilities:

* Lead and supervise a team handling credit transfer processes and customer interactions.
* Monitor team performance and provide regular coaching and feedback.
* Ensure all transactions are processed accurately and within set timelines.
* Handle escalations and ensure prompt resolution of customer issues.
* Collaborate with internal departments to streamline operations and improve service delivery.
* Track daily productivity, generate performance reports, and ensure targets are met.
* Conduct regular training sessions to keep the team updated on product knowledge and policies.
* Maintain a high level of compliance and data security standards.

Requirements

* 1+ years of experience in team handling, operations, sales, or a related field.
* Experience in education, credit transfer operations is an advantage.
* Strong leadership, communication, and problem-solving skills.
* Target-oriented with good team management abilities.
* Ability to work in a fast-paced and performance-driven environment.
* Proficiency in MS Office/Google Workspace and CRM tools is preferred.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 – ₹25,000.00 per month

Benefits:

* Cell phone reimbursement
* Paid sick time
* Paid time off

Work Location: In person

Job details

  • Company: eduMentora
  • Location: KL, India
  • Job type: Full time
  • Salary: INR 20000.0–25000.0 monthly
  • Employment type: fulltime