Senior Customer Custodian – Quality Management Customer

Job Description

Job Description

– To manage specific Customer(s) by communicating, engaging and resolving issues pertaining to PS-IN products    (Traded + Manufactured in India) quality topics for customer satisfaction 

- Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issue to customer working level team

– Monitor the customer perception and define appropriate actions for customer satisfaction

– Conduct PHA/Line walk for new customer projects 
– Evaluate and manage customer requirements post approval and implement the same through plant quality

- Execute on innovation topics through collaboration with external suppliers and ensure implementation at customer location

- Collaborate with various departments on special projects to meet business requirements and customer satisfaction (reduce customer complaints & liquidate inventories)

- Ensure readiness with all internal quality audit requirements for a specific customer, address the escalations & non-compliance cases and ensure its resolution

Qualifications

Bachelors in engineering (Mechanical, Automobile or Mechtronics) with 2-7 years experience  

Additional Information

Competent knowledge in IC Engines, Vehicle Fuel Injection System, Exhaust Gas Treatment (EGT) and Overall automotive products, Manufacturing Quality, Quality Systems/Methods 

Knowledge on digitalization tools (risk estimation tools,etc)

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