Team Leader – Operations

October 27, 2026
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Job Description

About the Role

Jaagruk Bharat is looking for a dynamic and result-oriented **Team Leader – Operations** to lead our Support, Service and Sales teams. The ideal candidate should have prior BPO experience, strong leadership abilities, and a startup mindset to drive team performance, ensure operational excellence, and deliver an exceptional customer experience.

Key Responsibilities

* Lead and manage the day-to-day operations of the Support and Sales teams.
* Supervise inbound and outbound calling, lead management, and chat support processes.
* Monitor individual and team performance to ensure productivity and target achievement.
* Conduct regular coaching, feedback, and training sessions to improve team performance.
* Ensure timely follow-ups with customers and effective resolution of customer queries.
* Track operational KPIs and prepare daily, weekly, and monthly performance reports.
* Maintain adherence to company processes, quality standards, and service-level agreements (SLAs).
* Coordinate with cross-functional teams to ensure smooth operational workflows.
* Identify process improvement opportunities and implement best practices to enhance efficiency.
* Motivate the team to achieve business objectives while maintaining high customer satisfaction.

Eligibility Criteria

* 1–3 years of experience in BPO Operations with at least 1 year of team handling experience.
* Experience in Customer Support, Sales Operations, or Contact Center processes.
* Strong leadership, communication, and people management skills.
* Good analytical and problem-solving abilities.
* Proficiency in MS Excel and operational reporting.
* Ability to work in a fast-paced, target-driven startup environment.
* Must own a PC/Laptop with a stable internet connection for remote work.

Pay: ₹25,000.00 – ₹30,000.00 per month

Benefits:

* Cell phone reimbursement
* Health insurance
* Paid sick time
* Paid time off
* Provident Fund

Work Location: Remote

Job details

  • Company: jaagruk bharat
  • Location: Remote, India
  • Work mode: Remote
  • Job type: Full time
  • Salary: INR 25000.0–30000.0 monthly
  • Employment type: fulltime